Return Policy

At Palmyra Market, your satisfaction is important to us. If you're not completely happy with your purchase, here's how to proceed:

Our Return Window

• For UAE Customers: We offer a 3-day return policy. You have 3 days from the date you receive your item to request a return.
• For European Union Customers: In line with EU regulations, you have a 14-day cooling-off period to cancel or return your order for any reason.

Eligibility for Return

To be eligible for a return, your item must be:

• In the same condition that you received it: unworn, unused, with tags, and in its original packaging.
• Accompanied by the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at Info@palmyramarket.com or call us at +971503020885.

If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order immediately upon reception. If you find the item is defective, damaged, or if you receive the wrong item, contact us right away at Info@palmyramarket.com. We'll evaluate the issue and make it right.

Non-Returnable Items

Certain items cannot be returned due to their nature. These include:

• Perishable goods (e.g., food, flowers, plants)
• Custom or personalized products
• Personal care goods (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items and gift cards

If you have questions or concerns about the return eligibility of a specific item, please contact us.

Exchanges

The quickest way to get the item you want is to return the item you have. Once your return is accepted, you can then make a separate purchase for the new item.

Refunds

Once we receive and inspect your returned item, we'll notify you about the approval or rejection of your refund. If approved, your refund will be automatically processed to your original payment method within 10 business days.

Please remember that it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at Info@palmyramarket.com.